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What is ITIL? The P3O Definition.

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ITIL is “a set of best-practice publications for IT service management.  Owned by the Cabinet Office (part of HM Government), ITIL gives guidance on the provision of quality IT services and the processes, functions and other capabilities needed to support them.  The ITIL framework is based on a service lifecycle and consists of five lifecycle stages (service strategy, service design, service transition, service operation and continual service improvement), each of which has it’s own supporting publication.  There is also a set of complementary ITIL publications providing guidance specific to industry sectors, organization types, operating models and technology architectures.”

A link to the source book “Portfolio, Programme and Project Offices” can be found below:

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